Acknowledgement.
We'll confirm we have received your submission within 1 business day.
Feedback and complaints
We’re here to listen.
At Unify, your experience is everything. Whether it’s a compliment, suggestion, or concern, we want to hear from you. Your feedback helps us improve, grow, and deliver the best possible support for you and every participant we work with.
How to share
Four easy ways.
Whatever feels most comfortable. You can also ask someone to do it on your behalf.
- Online: Fill out our Feedback and Complaints Form. It only takes a few minutes.
- Email: Send us your feedback at admin@uds.com.au.
- Phone: Call us directly on 1300 777 837. We’re ready to listen.
- In Person: Visit one of our offices and speak with a friendly member of the team.
What happens next
Heard, reviewed, resolved.
Once we receive your feedback or complaint:
Review.
Our leadership team will carefully review your feedback.
Follow-Up.
If needed, we'll contact you for more information or clarification.
Resolution.
We'll work with you to find a fair outcome and keep you informed throughout the process.
Your privacy is respected at every step, and all feedback is handled confidentially.
Your rights
You have the right to be heard.
- Be heard without fear of judgement or negative consequences.
- Have your complaint handled fairly, respectfully, and in a timely manner.
- Request an independent advocate to support you through the process.
If you're not satisfied with the outcome, you can escalate your complaint to the NDIS Quality and Safeguards Commission ↗ on 1800 035 544.