Straight answers, no jargon.

Some supports may start promptly, and we'll call you. Check wait times for your region. urgent Behaviour Support consults can be fast-tracked.

Call 1300 777 837 or complete the quick referral form at uds.com.au. A service navigator will phone you to confirm details and book an intake.

• Gather progress reports from every provider (Unify can request these for you).
• Check each support is linked to at least one plan goal.
• List any unmet needs or new goals.
• Bring quotes or assistive-tech trials if requesting new items.

No, not for most services under the NDIS. Simply complete our online referral form and you’ll be on your way to receiving services. If any specific documentation is needed (e.g. for assistive tech), we’ll guide you through it.

Our team tracks progress towards your goals using outcome measures, therapy notes, and session reviews. We’ll share regular updates and can adjust the plan if your needs or goals change.

Yes. Whether it’s your first plan or a reassessment, we can help you gather the right documentation, clarify your goals, and explain what supports might be best suited to you.

Unify delivers Allied Health (physio, OT, speech, psych, podiatry), Specialist Behaviour Support, Support Coordination, and Disability & Peer Support (community access, skill-building, SIL/STA).

Yes. If you’re still applying, we can guide you through eligibility and evidence gathering, but your plan must be approved before NDIS-funded therapy or support starts.

• Capacity Building, Improved Daily Living (allied health therapies)
• Capacity Building, Improved Relationships (behaviour support)
• Capacity Building, Support Coordination
• Core, Assistance with Daily Life / Social, Community and Civic Participation (disability & peer support)

Our clinicians use NDIA-aligned templates: clear functional impact statements, measurable goals, capacity-building outcomes and value-for-money reasoning. This helps reduce back-and-forth with planners.

Yes. Our practitioners write Interim and Comprehensive BSPs, lodge them through the NDIS Commission Portal, liaise with the NDIS Quality & Safeguards Commission, and coach your team on data collection and strategies to reduce restrictive practices.

We follow the NDIS Pricing Arrangements. We’ll always try to pair you with a clinician local to you, so you pay less for travel and have more funding to use.

Yes. Telehealth uses the same line items as in-person therapy, provided it meets participant goals and is clinically appropriate.

Before booking, ask our team to confirm the service, practitioner, fees and payment arrangements for your funding type. For NDIA-managed supports, check the provider’s relevant registration scope. Read the NDIA provider guidance.

We’re outcome-focused, not box-ticking. With NDIA-aligned documentation, dedicated service navigators, and a warm, human-centred approach, we focus on real impact, not just hours on a calendar.

We take a tailored approach to allocating a clinician who suits your needs and presentation. Our clinicians have experience with a range of physical, mental health and psychiatric conditions, so we can match you with someone suited to your clinical needs.

We recognise the need for you to have support workers that help you reach your goals. As a multidisciplinary provider, we go the extra step: our support workers are trained by our Allied Health and specialist clinicians.

We have teams on the Gold Coast and in Brisbane (QLD), Western Sydney (NSW), and Melbourne’s Metro North, West & East and Ballarat (VIC). Telehealth is available Australia-wide. See our locations to find out if we’re near you.

Support Coordination helps you understand your plan, source providers and prepare for plan reassessments. Specialist Support Coordination is a higher level of support, used when there are complex barriers, multiple agencies or significant risk factors.

Our office is open Monday to Friday, 9am to 5pm. Some in-home and community supports may be available outside these hours by arrangement, so ask our team what's possible for you.

Yes, absolutely. We’ll match you based on your goals, preferences, and cultural needs. If you ever feel like a change would suit you better, just let us know and we’ll support a smooth transition.

That’s okay! Our intake team and support coordinators can help you explore your goals and funding so we can suggest the best service mix for your plan.

Yes, we have a variety of clinics across Victoria, New South Wales and Queensland. Visit our location page to find your nearest Unify office.

We specialise in disability services, so our in-house team of experienced clinicians can deliver supports specific to your disability. We live and breathe disability services, from therapy to reports that clearly set out your support needs.

For more information regarding the services we provide, our practitioners, the NDIS or pricing strategy,

Tell your coordinator or therapist as soon as possible. We can prepare a carer-impact statement or GP letter so the NDIA understands reduced informal capacity.

Absolutely. We can deliver single-discipline therapy or a full multidisciplinary package, whichever best suits your plan and preferences.

Ask our team about current practitioners, age ranges and appointment options for your child. Discuss their support needs, family involvement, funding and availability before agreeing a service.

Yes. We offer services across the lifespan, tailored to your stage of life.

Absolutely. We have clinicians trained in working with psychosocial disabilities, and can provide both therapy and Specialist Support Coordination for participants with complex mental health needs.

Yes. Our services are mobile and flexible, whether at home, at school, at work or in your local community. We’ll work with you to deliver supports where they’re most effective.

Tell us your preferred language and communication needs before booking. Ask our team what interpreting, accessible information or other communication support can be arranged, and confirm any costs or funding requirements.