You deserve access to services, education, work and community life without unfair treatment because of disability. This guide explains where to find help.
Which law applies?
The Disability Discrimination Act 1992 (Cth) is Australian federal law. It covers many areas of public life, including employment, education, accommodation, services and access to public places. State and territory laws may also apply.
Recognising discrimination
- Direct discrimination: less favourable treatment because of disability in comparable circumstances.
- Indirect discrimination: an unreasonable rule or requirement that disadvantages people with disability.
Failing to make reasonable adjustments can also be discriminatory. For example, accessible information or changes to an appointment process may remove a barrier. Legal exceptions and the circumstances of each case matter.
What can you do?
- Keep notes of what happened, when it happened and any relevant messages.
- Explain the barrier and the adjustment you need, if you feel comfortable doing so.
- Ask an advocate or legal service to help you understand your options.
You can make a free written complaint to the Australian Human Rights Commission. Its information service can explain the process and available assistance.
Frequently asked questions
Does the law only cover permanent disability?
No. The definition is broad, and can include past, future and presumed disability. Protection is not limited to NDIS participants.
Is every refusal unlawful?
Not necessarily. The facts, relevant legal tests and exceptions must be considered. An advocate or lawyer can help assess your situation.
Where do I raise concerns about Unify?
Use our complaints process to tell us about a concern. You can also seek independent advice or use an external complaints pathway.
Further information
Read the Commission’s disability discrimination guidance. This is general information, not legal advice. Checked 2 October 2026.
